Return Policy

Please check the following link to create a new account with us here. You can “Create a New Account” by following the instructions provided.

Please note that the Bandai Namco Store requires a saved credit card to confirm your pre-order reservation. Please make sure to check the box to save your credit card to your account during the checkout process in order to successfully reserve your game or merchandise

You can reset your password from either the login page or from your Account Settings. From the login page, click on “Request a new one!” or from the Account Settings, choose “Reset Password”. Check your email inbox for an email from BANDAI NAMCO Entertainment with steps to update your password.

To delete your Store Account, please contact our Store Customer Experience Team. More information is also available in the Data Privacy section of the FAQs. 

Once an order has been completed through the Check Out, it cannot be cancelled. If you no longer want to purchase the item(s), please follow the steps outlined in "Can I cancel my pre-order?"

Shipments refused by the receiver are not eligible for refunds on shipping. Please contact customer experience for additional assistance.

You can cancel preorders 8 days before the release date.

Go to your Bandai Namco Store "Order History" in your account page and find the preorder you would like to cancel. Select the "Cancel Preorder" button to cancel the preorder. Preorders cannot be cancelled within 8 days of the release date noted on the product page. If you cannot cancel your preorder and your items have shipped, please request a refund.

We want you to be satisfied with your purchase! Physical products that are unopened and remain in their original condition may be returned within 30 days of receipt for a refund subject to our Returns Policy. This does not include shipping costs. Defective physical products may be returned within 90 days of receipt and may be replaced with a new item subject to the Bandai Namco Entertainment Limited Warranty. Unless otherwise instructed by a Customer Experience Representative in writing, all components of a Product must be returned in full, including all items in a Bundle or Collector’s Edition, to be eligible for a refund or exchange as set forth herein.

Shipments refused by the receiver are not eligible for refunds on shipping. Orders that have a chargeback issued are not be eligible for a refund or exchange. Please contact customer experience for additional assistance.

All purchases of digital Products are final and are not refundable, transferable, or exchangeable. Your order will be complete and deemed accepted by you once the digital code is delivered to the email address associated with your Order.