Where can I have my order delivered?
We currently ship to customers in the USA and Canada.
How much will it cost to ship my order?
Shipping costs and timelines vary by country or region and the method of shipping selected.
We currently offer Standard and Express shipping options for orders shipping within the United States. Shipping transit time is impacted by factors including distance, shipping method, route, and season.
Once your order has shipped out from our warehouse, you will receive an email notification from BANDAI NAMCO Entertainment with tracking information for your package. Standard shipments may take up to 7-10 days and Express shipments may take 3-5 days from the date shown on your email.
International shipments to Canada may take as longer than 7-10 days in some cases. Please note that duties, taxes, and carrier brokerage fees are strictly enforced for international orders and are not included in your order amount at checkout. These will be assessed upon delivery by the postal carrier and must be paid by the order recipient.
Do you ship to APO/FPO/DPO, or PO Box addresses?
We ship to all US territories and APO/FPO/DPO addresses. Orders shipped to PO Boxes are sent via USPS Priority Mail. Unfortunately, we cannot offer express and/or overnight shipping for these addresses.
What kind of shipping method is available for international orders?
International orders will be shipped via USPS international priority mail.
Will I have to pay for tax or customs on my international order?
In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees.
How will I know when my order has shipped?
Once your order has been shipped out from our warehouse, you will receive an email notification from BANDAI NAMCO Entertainment referencing the Order number (#) used and providing the tracking information for the shipment. Please be sure to check your email folders including the spam folder. You can also check your Order History and status in your Account Settings on our Store to see the latest updates.
Please note that you will only be charged for items that are in-stock and available to ship from our warehouse, at the time the shipment is confirmed.
I received a shipping delay notification. Why is my order delayed?
Due to the international pandemic and freight crisis, our carriers are facing unprecedented delivery delays of our products to our warehouse. We are doing our best to make sure our products get delivered to our warehouse so we can process your order. We apologize for the inconvenience.
My order is missing, what do I do?
If you selected Standard delivery at checkout, then your delivery may take up to 7-10 days from the date you received the tracking information. If you selected Express delivery, then it may take up to 3-5 days.
If after this time you still have not received your order, please use the tracking information in your email to determine which shipping carrier was used to ship your order. Please contact the carrier first to track your shipment. Sometimes they are able to locate your shipment before we can.
BANDAI NAMCO Entertainment is not responsible for delayed deliveries or lost shipments by third party carriers.
How do change my shipping address?
The shipping address for an order cannot be changed once the checkout process has been completed.
You can add, modify, or update shipping addresses saved to your Account in the Account Settings menu on the Store.
Can I change my shipping method?
The shipping method for an order cannot be changed once the checkout process has been completed. Please review your order carefully before placing an order.
On or near release date delivery
We try our best to make sure that you receive your pre-ordered merchandise, game, Collector’s Edition or Special Edition on or as close as possible to the official street date communicated on the product page. However, we can’t guarantee that you will receive your order on the actual street date and the delivery date may vary depending on your location and method of shipping selected at check out.
To ensure timely delivery, please separate the orders between Preorder item and Add To Cart item
We do our absolute best to ship pre-orders so they arrive by the official street date (date listed on the product details page), but international orders cannot be guaranteed. Shipments could take up to 7 to 10 days or more to arrive depending on courier, location, and customs clearance in your country.