We're not able to guarantee release day delivery. While we try our best to schedule delivery to arrive on or near the release date, the actual delivery date may vary depending on your location and method of shipping. Shipping costs and timelines vary by country or region and the method of shipping selected. Shipping transit time is impacted by factors including distance, shipping method, route, and season. Once your order has shipped out from our warehouse, you will receive an email notification from BANDAI NAMCO Entertainment with tracking information for your package. Standard shipments may take up to 7 - 10 days and Express shipments may take 3 - 5 days from the date shown on your email. International shipments to Canada may take as longer than 7 - 10 days in some cases.

Physical Products that are unopened and remain in their original condition may be returned within 30 days of the delivery date. To begin a return with us, please contact us with the subject line of PRODUCT RETURN. Unsolicited returns or refused deliveries may not qualify for a refund.

When you place an order with us, we will place a temporary pre-authorization hold on your card for the purchase amount. Once the order ships, you will receive the actual charge for this purchase.In some cases, such as when pre-orders are placed, the pre-authorization hold may expire before your order ships. This will not affect your order, and a new pre-authorization hold will be placed shortly before the order beings shipping.

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